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ZOOBO TERMS OF SERVICE

The full text of our terms of service. Please read it carefully before using Zoobo.

Effective Date: October 1, 2026 Version: 1.0

Welcome to Zoobo. These Terms of Service ("Terms") govern your access to and use of the Zoobo mobile application and related services ("Zoobo" or the "Service"). Please read these Terms carefully before registering for, accessing, or using the Service.

By creating an account, tapping to accept these Terms, or otherwise using the Service, you acknowledge that you have read and understood these Terms and agree to them. If you do not agree, do not use the Service.

1. THE SERVICE

Zoobo is an AI-powered virtual pet travel companion application that combines your real-world step count with virtual travel, city stories, pet messages, travel events, activity records, badges, and AI interactions.

Depending on the version and features available to you, the Service may include:

  • Account registration, sign-in, profile and avatar settings, and pet or companion selection.
  • Travel progress based on step-count data, maps, check-ins, statistics, travel reports, and badges.
  • Pet letters, travel events, diaries, feed posts, and other generated story content.
  • Text, image, and voice interactions with an AI pet companion.
  • Invitations, codes, and shared travel features.
  • Subscriptions, virtual items, coupons, travel tickets, and other in-app benefits.
  • Notifications, sharing, language settings, and customer support.

Features, content, availability, prices, and subscription benefits may vary by region, device, operating system, version, or purchase channel. The in-app descriptions and purchase screens provide the details applicable to a particular feature or transaction. We may modify, suspend, or discontinue features where reasonably necessary for product, technical, safety, or operational reasons.

2. ACCOUNTS AND SECURITY

You may sign in using methods supported by Zoobo, which may include Sign in with Apple or other available methods. You agree to provide accurate information when required and to keep your sign-in credentials and device secure.

You are responsible for activity carried out through your account, except to the extent caused by circumstances for which you are not responsible under applicable law. Do not sell, rent, lend, transfer, or share your account, subscription benefits, coupons, invitation codes, or virtual items unless the Service expressly permits it.

If we reasonably suspect fraud, unauthorized access, manipulation of step data, abuse of benefits, attacks on the Service, or other violations of these Terms, we may take proportionate measures, including verification, restrictions, suspension, or termination.

3. ACCEPTABLE USE

You agree not to:

  • Use the Service for unlawful, fraudulent, abusive, harassing, defamatory, discriminatory, sexually exploitative, violent, or otherwise harmful activity.
  • Upload or distribute content that infringes another person's intellectual property, privacy, publicity, or other rights.
  • Impersonate another person or misuse another person's account or identifying information.
  • Manipulate or falsify step counts, use bots, scripts, cheats, or unauthorized tools, or exploit bugs to obtain benefits unfairly.
  • Interfere with, disrupt, probe, attack, reverse engineer, decompile, or attempt to gain unauthorized access to the Service, except to the extent such restriction is prohibited by applicable law.
  • Copy, scrape, redistribute, modify, sell, commercially exploit, or use Zoobo's software, interface, characters, artwork, stories, audio, video, or other materials to train a model without permission from the relevant rights holder.
  • Violate these Terms, in-app rules, or the rights or safety of Zoobo, other users, or third parties.

We may remove content, restrict features, suspend or terminate accounts, preserve relevant records, or take other reasonable action in response to suspected violations, subject to applicable law.

4. USER CONTENT

"User Content" means information or material you submit, upload, create, or share through the Service, such as your nickname, avatar, text, images, audio, comments, feedback, and interaction choices.

You are responsible for ensuring that you have the rights and permissions necessary to submit User Content and that it does not violate applicable law or third-party rights.

You grant Zoobo a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use User Content only as reasonably necessary to operate, provide, secure, maintain, and improve the Service; generate AI responses; synchronize your progress; provide customer support; and comply with legal obligations. This license lasts for as long as needed for those purposes, subject to applicable law and our Privacy Policy.

We will not use content that identifies you in public marketing or promotional materials without an appropriate legal basis and, where required, your separate permission. You may request deletion of content or account data through available in-app tools or by contacting us, subject to legal, security, technical, and legitimate record-retention requirements.

5. AI CONTENT, STEPS, AND WELLNESS NOTICE

AI-generated conversations, pet letters, travel stories, events, and feed content are intended for companionship, entertainment, and lifestyle experiences. They are not professional medical, psychological, legal, financial, travel-safety, or other expert advice. AI output may be inaccurate, incomplete, or unsuitable for your circumstances; use your own judgment.

Step counts, activity data, travel progress, badges, and related statistics are provided for product and entertainment purposes. They are not medical measurements, diagnoses, or professional exercise guidance. Exercise according to your own abilities and seek appropriate professional advice where necessary.

6. SUBSCRIPTIONS, PAYMENTS, AND VIRTUAL BENEFITS

Zoobo may offer Pro subscriptions, travel tickets, coupons, promotional offers, or other paid or virtual benefits. The applicable purchase screen states the price, billing period, trial or introductory offer, renewal terms, benefits, and restrictions. This Agreement does not state specific prices; the price and renewal terms actually applicable to you are those displayed on the purchase screen and on the Apple App Store payment confirmation page at the time of purchase, and they may change.

For purchases made through Apple's App Store, payment processing, subscription management, cancellation, and refund requests are handled under Apple's applicable terms and procedures. You are responsible for reviewing the price and renewal terms before confirming a purchase. Auto-renewal of subscriptions is further governed by the Zoobo Auto-Renewal Service Agreement, which forms part of these Terms.

All payments are final. A subscription is a digital service that is activated immediately and is deemed provided and consumed upon purchase; subscription fees are therefore non-refundable once a subscription has been purchased. Cancelling a subscription stops future renewals only and does not refund the current subscription period. For Apple-billed purchases, Apple collects the payment and determines the outcome of any refund request submitted to Apple; Zoobo cannot decide, guarantee, or override Apple's decision. Only where a refund is expressly required by mandatory applicable law or by Apple's rules, or where a charge was duplicated or made in error due to a Zoobo technical issue, may a refund be considered.

If a Zoobo technical issue causes a duplicate or incorrect charge, or a purchased benefit is not delivered, contact us so we can review the issue and assist where appropriate. Virtual items and benefits are for use within Zoobo and may not be exchanged for cash, transferred, resold, or shared unless expressly stated in the Service or required by law.

7. INTELLECTUAL PROPERTY

Except for User Content and materials owned by third parties, the Service and its software, design, interface, characters, pet concepts, stories, text, illustrations, audio, video, animations, branding, and other materials are owned by Zoobo or its licensors and are protected by applicable intellectual-property laws.

These Terms grant you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for your personal, non-commercial use in accordance with these Terms. No other rights are granted. You may not use protected materials outside the Service without permission from the relevant rights holder, except where permitted by law.

8. PRIVACY

Our Privacy Policy explains how Zoobo collects, uses, stores, shares, and protects personal information and how you can exercise your privacy choices. Please read it before using features that process personal information.

9. CHANGES, INTERRUPTIONS, AND TERMINATION

The Service may be affected by maintenance, upgrades, network or device issues, operating-system restrictions, third-party service interruptions, or events beyond our reasonable control. We will make reasonable efforts to keep the Service available and protect data, but we do not promise uninterrupted or error-free operation.

You may stop using the Service at any time. We may suspend or terminate access if reasonably necessary due to a material breach of these Terms, security risks, fraud, abuse, legal requirements, or discontinuation of the Service. We will handle associated data and paid benefits in accordance with applicable law, the purchase channel's rules, and our Privacy Policy.

10. DISCLAIMERS AND LIMITATION OF LIABILITY

To the extent permitted by applicable law, the Service is provided on an "as available" basis. We do not guarantee that the Service will always be uninterrupted, secure, accurate, or available on every device or in every region.

To the extent permitted by applicable law, Zoobo will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of data, profits, or goodwill arising from use of or inability to use the Service. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory consumer rights that apply to you.

You are responsible for evaluating User Content and AI-generated content and for your own decisions based on such content.

11. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in the Service, technical operations, business practices, or legal requirements. We will make the updated version available in the app or another appropriate location and provide additional notice for material changes where appropriate or required. The updated Terms will state their effective date. If you do not agree to the updated Terms, stop using the Service.

12. GOVERNING LAW, DISPUTE RESOLUTION, AND CONTACT US

These Terms are governed by the laws of your place of residence. Any dispute arising out of or in connection with these Terms or the Service shall first be settled through friendly negotiation. If negotiation fails, either party may submit the dispute to the courts or arbitration body of competent jurisdiction in your place of residence.

For questions, complaints, or support requests about these Terms or the Service, contact: dingchuan_sv@163.com.

These Terms do not limit any mandatory rights you may have under applicable consumer-protection or other laws.