ZOOBO AUTO-RENEWAL SERVICE AGREEMENT

Effective Date: October 1, 2026 Version: 1.0

This Agreement is entered into between you and Zoobo regarding the auto-renewal service for the Zoobo Pro membership. Please read this Agreement carefully and fully understand it before enabling auto-renewal, with particular attention to the service description, subscription period, billing rules, any introductory offer, renewal price, cancellation methods, and no-refund rules.

By tapping "Subscribe" on the purchase page, confirming payment, or otherwise enabling the auto-renewal service, you acknowledge that you have read, understood, and agreed to this Agreement.

1. THE SERVICE

1.1 The auto-renewal service means that, after you enable a Zoobo Pro membership subscription on an iOS device, and before the current subscription period expires, the Apple App Store will automatically charge the fee for the next period to the payment method bound to your Apple ID account in accordance with its rules, in order to continue your membership benefits.

1.2 Zoobo Pro membership benefits may include unlocking more cities, unlocking more companions, duo travel, exclusive content, member-only features, or other benefits displayed on the relevant pages. The specific benefits are those actually displayed on the in-app purchase page and the membership page.

1.3 The subscription period, product name, price, discounts, renewal price, membership benefits, and scope of application are those displayed on the purchase page at the time you enable the subscription and on the Apple App Store payment confirmation page.

2. PRICE, INTRODUCTORY OFFER, AND BILLING RULES

2.1 If the purchase page displays a first-month or introductory discount price, that price applies only to the first subscription period expressly stated on the page. After the discount period ends, subsequent renewals will be charged automatically at the normal subscription price displayed on the purchase page and on the Apple App Store subscription page.

2.2 If the purchase page displays a normal monthly or annual subscription price, the renewal price after any introductory discount ends is based on that normal price and on the price displayed on the Apple App Store subscription page.

2.3 This Agreement does not state specific prices. The price, subscription period, and any discount or introductory offer actually applicable to you are those displayed on the purchase page and on the Apple App Store payment confirmation page at the time of your purchase, and they may change from time to time. Please always refer to the purchase page and the App Store for the current price and terms.

2.4 The Apple App Store normally attempts to charge within 24 hours before the subscription period expires. The rules on the specific charging time, failed-payment retries, billing, taxes, and price-change notices are governed by the actual rules of the Apple App Store.

2.5 If the subscription price, period, or benefits are adjusted, we will notify you in the App or by a method permitted by the Apple App Store rules. Price changes, consent flows, and effective times are governed by the Apple App Store rules; you may choose to continue the subscription or cancel auto-renewal before the next billing period.

2.6 Please ensure that your Apple ID account, payment method, and network connection are in order. If a charge fails, the subscription is interrupted, or benefits are abnormal due to insufficient account balance, an invalid payment method, an Apple ID anomaly, or platform rules, Zoobo will assist with troubleshooting within a reasonable scope but will not bear liability beyond the scope required by applicable law.

3. CANCELLING AUTO-RENEWAL

You may cancel auto-renewal at any time. After cancellation, the membership benefits you have paid for and that have taken effect will continue until the end of the current subscription period, and will not auto-renew after the period ends.

The usual cancellation path on iOS is: open iPhone "Settings" → tap your Apple ID → "Subscriptions" → select "Zoobo" or the corresponding subscription item → tap "Cancel Subscription." The exact path may vary by iOS version; please refer to what your Apple system displays.

To avoid being charged for the next period, please complete the cancellation at least 24 hours before the end of the current subscription period. If you do not cancel in time, the Apple App Store may complete the charge for the next period in accordance with its rules.

4. RESTORING PURCHASES AND MEMBERSHIP STATUS

If you change devices, reinstall the App, or your membership status has not been synchronized in time, you can use the "Restore Purchases" function on the Zoobo membership page. Zoobo will restore the corresponding benefits for you based on the subscription status returned by the Apple App Store and the verification result from the Zoobo server.

Due to network latency, Apple verification latency, or server-side synchronization latency, your membership status may be updated with a brief delay. You may try again later, or contact us using the contact details in this Agreement.

5. SUBSCRIPTION ACTIVATION AND NO-REFUND RULES

A Pro membership subscription is a digital membership service. Once you confirm your purchase and payment is completed, the membership benefits are activated immediately and the digital service is deemed to have been provided and consumed. All paid subscription fees are therefore final and non-refundable once a subscription has been purchased.

Cancelling auto-renewal only means that no further charges will be made for subsequent periods, and does not refund the subscription fee for the current period that has already taken effect.

For subscriptions purchased through the Apple App Store, your payment is collected by Apple. If you nonetheless submit a refund request to Apple, the application channel, review process, and outcome are determined solely by Apple under Apple's rules. Zoobo cannot decide, guarantee, or override the refund outcome for Apple orders, and is under no obligation to provide a separate refund for such purchases.

Only in the following limited circumstances may a refund be considered: (a) a refund is expressly required by mandatory applicable law; (b) the Apple App Store rules require a refund; or (c) a duplicate charge, an erroneous charge, or a failure to deliver purchased benefits is verifiably caused by a technical issue attributable to Zoobo. In case (c), please contact us using the contact details in this Agreement, and we will verify the matter and assist accordingly.

6. SERVICE CHANGES AND TERMINATION

Zoobo may adjust membership benefits, service content, or presentation based on product planning, operational strategy, applicable law, App Store rules, or changes in third-party services. For major changes affecting benefits you have purchased, we will notify you by reasonable means and handle them in accordance with applicable law.

If you engage in malicious refunds, card fraud, cheating, abuse of discounts, resale of membership benefits, or attacks on the service, Zoobo has the right to restrict or terminate the relevant benefits and to pursue liability in accordance with the law.

7. CHANGES TO THIS AGREEMENT

Zoobo may update this Agreement based on business changes, applicable law, or App Store rules. The updated Agreement will be published in the App or in another reasonable location. If an update materially affects your rights, we will notify you through pop-ups, in-app notices, or other reasonable means.

8. GOVERNING LAW AND CONTACT US

This Agreement is governed by the laws of your place of residence. Any dispute arising out of or in connection with this Agreement shall first be settled through friendly negotiation. If negotiation fails, either party may submit the dispute to the courts or arbitration body of competent jurisdiction in your place of residence.

If you have any questions about auto-renewal, subscription benefits, restoring purchases, or assistance with a billing anomaly, please contact us at dingchuan_sv@163.com. We will respond within a reasonable period after receiving your request and completing the necessary verification.